Customers must contact WONDER GROVE SDN BHD [202601039962 (1702057-X)] within 24 hours of receiving an order if an item is damaged, incorrect, missing, or defective on arrival.

Returns and exchanges are considered for unused toys, dolls, toy cars, board games, card games, game accessories, and related items that remain in their original condition, with packaging, labels, manuals, inserts, cards, tokens, and accessories included where applicable.

Opened, used, assembled, incomplete, altered, hygiene-sensitive, or misuse-damaged items, including items with missing pieces, are not eligible for return unless the issue is caused by our error or a verified product defect.

Customers should provide clear photos of the product, packaging, waybill, and order details within 24 hours so the case can be reviewed properly.

Approved refunds or replacements will be processed after review and, where needed, after the item is returned or inspected. Customers are responsible for checking product age suitability, edition, language, compatibility, and product details before purchase.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

If you have any questions about this policy, please contact us at: wonder_grove@outlook.com.