Orders placed with WONDER GROVE SDN BHD [202601039962 (1702057-X)] are processed after payment confirmation and shipped to the delivery address provided by the customer.

Delivery times vary based on courier schedules, location, public holidays, stock readiness, weather, and service disruptions outside our control.

Customers must provide accurate recipient names, contact numbers, and delivery addresses. Extra delivery charges may apply if parcels are returned, delayed, or redirected because of incorrect information.

Toys, dolls, toy cars, boxed board games, card game products, and accessories may require protective packing depending on their size, weight, box condition, and fragility. Customers should inspect parcels promptly after delivery.

If a parcel arrives damaged or incomplete, customers should contact us within 24 hours with photos of the item, outer packaging, inner packaging, waybill, and order details.

If you have any questions about this Shipping Policy, please contact us at: wonder_grove@outlook.com.